Terms and Conditions

The PELICAN ROPE warehouse and headquarters is in Santa Ana, California USA. Any questions relating to these terms and conditions or their application shall be governed by the laws of the United States and the State of California.

Much of the content on is owned by or licensed by us. Including, but not limited to the design, layout, look, appearance, graphics, photography, video, and copy. Reproduction is prohibited other than in accordance with the copyright notice.

We’ve taken every step possible to ensure the information you provide on this website is safeguarded. We’re continuously reviewing and updating security methods to protect that information. For more info, check out the privacy policy page.

Our online customers accept the terms and conditions at the point of purchase.

To report a suspicious email that uses PELICAN ROPE’s name, immediately forward it to or call our customer service team at 888-860-ROPE, 8am – 5pm PST (Mon-Fri).

The following Terms & Conditions are limited to online customers only. If you are a distributor or authorized dealer, please refer to the Distributor and Dealer Terms & Conditions page.


All prices and conditions of sale are subject to change without notice.


Coupon codes are only valid for online orders. If you have an account with our company, please reach out to your sales rep to determine if the coupon code can apply to your order(s). Offer is non-transferable and not valid for cash or cash equivalent. Offer not valid on prior purchases. Offer subject to change without notice. Other restrictions may apply. Enter promo code at checkout to redeem.


Last updated: [9/30/21]

The Pelican Rope mobile message service (the "Service") is operated by “Pelican Rope”, “we”, or “us”. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides [Updates, alerts, and information (e.g., order updates, account alerts, etc.)] [Promotions, specials, and other marketing offers (e.g., cart reminders)] from [Pelican Rope] via text messages through your wireless provider to the mobile number you provided. Message frequency varies. [[If sending in the US or Canada] Text the single keyword command STOP to [1 (844) 459-0936][If sending using an alphanumeric sender ID in the UK] Click the unsubscribe link in any text message to cancel at any time. to cancel at any time.] You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Pelican Rope mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to [1 (844) 459-0936] or email

We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a shortcode or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.  

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.


PELICAN ROPE WARRANTS THAT THE GOODS SHALL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO CUSTOMER. Any claim of defects not made within said ninety (90) day period are waived and released. Seller’s sole responsibility with respect to claims made within said ninety (90) day period is, at its option, to repair or to replace any goods which it deems to be defective. The foregoing warranty does not apply if repair or replacement of the goods is required as a result of causes other than normal use, including, without limitation, repair, maintenance, alteration, or modification of the goods by persons other than Seller: addition of goods not supplied by Seller; accidents; failure of any items not provided by Seller; fault or negligence of Customer; operator error or improper use or misuse of the goods; causes external to the goods such as, but not limited to, transportation, theft, fire or water damage; and uses which do not meet manufacturer’s specifications. Seller is not responsible for any failure to provide service, parts, or replacements due to circumstances beyond its control. OTHER THAN AS FORTH ABOVE IN THIS PARAGRAPH, PELICAN ROPE DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE GOODS (INCLUDING, WITHOUT LIMITATION, WARRANTIES AS TO MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE), WHETHER EXPRESS OR IMPLIED. THE ABOVE EXPRESS WARRANTY IS IN LIEU OF ALL OBLIGATIONS OR LIABILITIES ON THE PART OF SELLER FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO LOST PROFITS AND SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE GOODS PROVIDED BY SELLER.


Buyer's remedies under this agreement are subject to any limitations contained in manufacturer's terms and conditions to PELICAN ROPE, a copy of which will be furnished upon written request. Furthermore, PELICAN ROPE's liability shall be limited to either repair or replacement of the goods or refund of the purchase price, all at PELICAN ROPE's option, and IN NO CASE SHALL PELICAN ROPE BE LIABLE FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. In addition, claims for shortages, other than loss in transit, must be made in writing not more than five (5) days after receipt of shipment.


The failure of PELICAN ROPE to insist upon the performance of any of the terms or conditions of this agreement or to exercise any right here under shall not be deemed to be a waiver of such terms, conditions, or rights in the future, nor shall it be deemed to be a waiver of any other term, condition, or right under this agreement.


Buyer shall not assign its rights or delegate its duties here under or any interest herein without the prior written consent of PELICAN ROPE, and any such assignment, without such consent, shall be void.

Notice: PELICAN ROPE logo is a registered trademarks of PELICAN ROPE and is protected in the United States and abroad. All other trademarks contained within are the property of their respective owners. We are not responsible for typographical or photographic errors.


Any performance stipulations by PELICAN ROPE are conditional on the ultimate user or consumer's determination of the following: proper size and type, proper design and maintenance of the equipment which products are used; and proper storage, maintenance and periodic inspection of such products during the period of use. The dimensions, weights, strengths and other specifications shown in this website are approximates, subject to variation within reasonable tolerances, and not to be solely used to determine the suitability for any specific application.

Breaking Load is calculated by random sample testing at our own facility. The product is tested to point of breaking or deformation (an unusable state). Breaking Loads are measured in pounds. Test certificates available upon request.

Important: Safe Work Load is determined by application; ranging from 5 (or 20% of breaking strength) for non-overhead applications, 10 (or 10% of breaking strength) for overhead applications, 15 for life lines.

The Terms and Conditions on this page were last updated on September 30, 2021 and replace all previous versions. We may update this page as we see fit, so check for updates.